Safeguarding your privacy is our top priority. This Privacy Notice outlines how we collect, utilise, and safeguard your personal data. As the controller of your personal information, we are dedicated to ensuring its protection and confidentiality.

Controller of Your Personal Information

Your questions and concerns about the handling of your personal information are important to us. Please feel free to reach out to us for assistance.

Impact of Withholding Personal Information

While providing your personal data is optional, it may be necessary to access certain services or fulfil specific requests. Failure to provide requested information could hinder our ability to process your orders or offer you the best customer experience.

Questions and Concerns 

We aim to address any questions or concerns you may have regarding the handling of your personal information. Our dedicated team is available to assist you.

Changes to This Notice

To keep you informed of any updates, we may periodically revise this Privacy Notice to reflect changes in our practices or legal obligations. We encourage you to check this page regularly for the latest information.

Data Protection Principles

  • We adhere to the following principles when processing your data:
  • Lawfulness, fairness, and transparency
  • Limited data collection for specified, explicit, and legitimate purposes
  • Ensuring data adequacy, relevance, and limited retention
  • Maintaining accuracy and updating information as necessary
  • Respecting your rights and offering control over your data
  • Implementing appropriate technical and organisational measures for data protection
  • Types of Personal Information We Collect

We may collect various personal information types, including contact details, payment information, shipping details, and order history, to fulfil orders and enhance your shopping experience.

Sources of Personal Information

Your personal data is collected directly from you when you make purchases, create accounts, or interact with our website.

Legal Basis for Processing Personal Information

We process your data for contractual performance, legitimate interests, or with your consent, which can be withdrawn at any time.

Utilisation of Personal Information

Your data may be used for order processing, customer support, product and service enhancement, and, with your consent, for marketing communications.

Change of Purpose

Should we require your data for new purposes, we will seek your consent and notify you accordingly. 

Automated Decision-Making

We do not employ automated decision-making processes that significantly affect you.

Internal Access to Personal Information

Only authorised personnel within our organisation have access to your data, ensuring confidentiality and security.

External Sharing of Personal Information 

We may share your data with trusted third parties for service provision, such as payment processing or shipping, only as necessary to fulfill orders.

International Transfers

Your data may be transferred and processed in countries outside your own, with appropriate safeguards in place. 

Protection of Personal Information

We employ robust security measures to protect your data from unauthorised access, alteration, or destruction.

Retention of Personal Information 

We retain your data only for as long as necessary, in accordance with legal requirements and business needs.

Your Rights

You have rights to access, rectify, erase, restrict, and object to the processing of your data, as well as the right to data portability and withdrawal of consent.

Complaints

Please contact us with any concerns about our data handling practices, and we will promptly address them.

Contact Us

For further information or inquiries about our privacy practices, please contact us using the provided details.

Email: DPO@prentashoes.com