Terms & Conditions

These terms and conditions govern the supply of our products to you.

Kindly review these terms carefully before making a purchase with us. They outline essential information regarding your transactions with us. If you believe there may be an error in these terms, please inform us.

1 Our Identity and Contact Information

1.1 Who we are. 

1.2 How to reach us. You can contact us at prentashoes.com/contact.

1.3 How we may contact you. We will communicate with you via email using the address you provided during the ordering process.

2 Placing an Order

2.1 How to place an order. Orders are placed through our website or app. Upon selecting your desired product(s), proceed to our checkout where you'll provide contact, delivery, and billing details. Please review your order (including product(s), size(s), and delivery address) before finalizing the purchase.

2.2 Acceptance of your order. Your order constitutes an offer to purchase our product(s). Upon order placement, you'll receive an email confirming receipt. Our formal acceptance occurs when we dispatch your product(s), constituting a binding contract between us.

2.3 Ordering restrictions. To purchase our products, you must be at least 18 years old and authorized to use your selected payment method.

3 Our Right to Cancel Your Order

3.1 Unfulfilled orders. We may cancel your order if we're unable to fulfill it (e.g., due to stock unavailability, billing information issues, or shipping restrictions), in which case you won't be charged.

3.2 Suspicious activity. Orders suspected of commercial or unauthorized use may be cancelled. If you believe this is in error, please contact our customer service team.

3.3 Supply suspension. We may suspend product supply to address technical issues, comply with regulations, or implement product changes.

4 Our Products

4.1 Product offerings. We provide footwear and accessories.

4.2 Product descriptions. Images on our platforms are for illustrative purposes. While we strive for accurate color depiction, device displays may vary.

4.3 Gift cards. Gift card purchases follow standard procedures but carry specific terms, including validity period and redemption limitations.

5 Delivery

5.1 Destination and costs. Refer to our delivery information for eligible destinations and associated charges.

5.2 Customs and duties. Additional charges for international orders are your responsibility.

5.3 Delivery timelines. Timelines vary based on your chosen delivery method and may extend during promotional periods.

5.4 Delays outside our control. We'll notify you of any delivery delays due to external events and offer cancellation options if substantial delays occur.

5.5 Unavailable during delivery. Procedures for redelivery or collection will be provided if initial delivery attempts fail.

6 Your Rights to End the Contract

6.1 Ending the contract. Your rights to end the contract depend on product condition, compliance, and timing, outlined in this section.

6.2 Faulty products. You may end the contract or request replacements/refunds for faulty or misrepresented products within 30 days of receipt.

6.3 Contract termination. Immediate contract termination and full refunds apply in specific scenarios listed herein.

6.4 Change of mind. Our goodwill guarantee grants a 30-day window for changing your mind, with certain product exceptions.

6.5 Other scenarios. You may still end the contract before product delivery, subject to certain conditions.

7 Returns and Refunds

7.1 Contract termination process. Inform us of your intent to end the contract or address any product-related issues through our customer service channels.

7.2 Product return procedure. Follow our Returns Policy and utilize our Returns Portal for seamless returns.

7.3 Refund processing. Refunds, including delivery costs, will be processed promptly and returned via the original payment method.

8 Our Rights to End the Contract

8.1 Contract termination. We may end the contract if you fail to provide necessary information or hinder product delivery.

8.2 Refunds. In such cases, we'll refund any payments for undelivered products.

9 Price and Payment

9.1 Price determination. Product prices (inclusive of VAT) are displayed during order placement. Price changes may occur, and we'll update our platforms accordingly.

9.2 VAT rate adjustments. VAT changes between order and delivery dates may affect final pricing.

9.3 Price adjustments. We reserve the right to modify product prices, with pre-order prices honoured for existing orders.

9.4 Pricing errors. Pricing errors will be rectified, and affected orders may be canceled or adjusted accordingly.

9.5 Payment methods. We accept various payment methods, including Klarna, with additional terms and conditions applicable.

10 Liability for Loss or Damage

10.1 Our responsibility. We're liable for foreseeable loss or damage resulting from contract breaches or negligence.

10.2 Exclusions. Business-related losses are excluded from liability.

11 Personal Information Usage

11.1 Data handling. Your personal information is managed in accordance with our Privacy Notice.

12 Other Terms

12.1 Contract transfer. We may transfer our rights and obligations under these terms to another entity.

12.2 Consent for transfer. Your consent is required for transferring your rights or obligations.

12.3 Third-party rights. This contract is between us, and third-party enforcement is not implied.

12.4 Terms amendment. We reserve the right to amend terms, with updates reflected on our platforms.

12.5 Legal compliance. If any part of this contract is deemed unlawful, the remaining terms remain enforceable.

12.6 Delayed enforcement. Delayed enforcement doesn't waive our rights to enforce terms later.

12.7 Applicable law. English law governs this contract, and legal proceedings are subject to English courts.

12.8 Dispute resolution. Disputes may be resolved through alternative dispute resolution methods or via legal proceedings as per applicable laws.