Delivery Information
UK
Tracking will be available for all customers and confirmation of tracking codes will be received via your order confirmation.
Please note, orders placed after 3pm GMT or on Saturday and Sunday and bank holidays won't be shipped until the following business day.
UK Delivery Options:
Royal Mail Tracked 24 Delivery- £5.99
- Estimated delivery 1-2 business days when ordered before 3PM Monday - Friday
Royal Mail Tracked 48 Delivery - £3.99
- Estimated delivery 2-3 business days
- Free Tracked 48 delivery available for orders above £100
Royal Mail Economy Delivery - £2.99
- Estimated delivery 3 - 5 business days
Orders placed under sale or promotion events, please allow up to 5 business days.
For all INTERNATIONAL orders outside of the UK
We offer a wide variety of delivery options for International customers and will choose the best service to suit you.
We offer a range of services which start from 2 days to 7 days depending on your address.
Shipping fees are calculated at checkout and the delivery terms of service will be also displayed.
We are currently unable to deliver to a number of international destinations. At this time, Prenta does not ship to the following countries and territories:
Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo (Democratic Republic of the), Congo (Republic of the), Cook Islands, Costa Rica, Côte d'Ivoire, Cuba, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Faroe Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Jamaica, Jersey, Kazakhstan, Kenya, Kiribati, Korea (Democratic People's Republic of), Kosovo, Kyrgyzstan, Laos, Lesotho, Liberia, Libya, Liechtenstein, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, North Macedonia, Northern Mariana Islands, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Réunion, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, São Tomé and Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, Sri Lanka, Sudan, Suriname, Syrian Arab Republic, Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands (British), Virgin Islands (U.S.), Yemen, Zambia and Zimbabwe. If your delivery address is in one of these locations, you will be unable to complete checkout, and any order placed to a restricted destination will be cancelled and refunded in full. We review our delivery network regularly, so please do check back — and if you would like to be notified when we begin shipping to your country, contact us at support@prentashoes.com .
We offer Global Returns
- 28 Day Return Policy excluding shoe care. T&C's apply.
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For UK Returns please process your return here.
- For International returns please reach out to our customer service team here to request a return label.
THINGS YOU NEED TO KNOW
- You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse.
- Gift Card purchases don't count towards the free shipping threshold.
- In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.
